My mum got this letter . . .

. . . but I didn't call the number on the letter.

"Oh?"

No I got your number from my local member. Can you tell me about this letter?

"Not really, it'd be better if you called the number on the letter."

Oh, okay. But it's like this - my mum is really unhappy about the letter . . .

"Well, I don't know enough about it. It'd be much better if you called the number on the letter, and speak to those people. They'll have much more information."

Oh, okay. Goodbye.

"Goodbye."